| Vehicle Hire Calculations, Charges and Payment Q. What is a daily rate and how is it calculated?
A. All Cars and Commercial Vehicle hire rates are based on a 24 hour period, i.e. if you collect the vehicle at 10am for one days hire, you should return the vehicle at 10am the next day
Q. Are extra costs applied if I return the vehicle late?
A. Generally we allow a one hour grace period after which if the vehicle is returned up to 4 hours late (inclusive of the grace period)one 1/5th of the daily rate is retrospectivly charged for each hour overdue (inclusive of the grace period) along with insurance and associated rental costs that make up your daily rate. If you return the vehicle after the 4 hour period stipulated above you will be charged a full day's rental plus any associated daily rental costs.
Q. When I get a quote for vehicle hire what will it include? A. You will be given a full price for the rental period selected, this price will include any arrival/departure charges if applicable, Collision Damage Waiver, Government Tax (GST 10%) + Stamp Duty at varying State rates plus any specific rental charges pertaining to your hire along with any optional Driver Protection Package costs chosen by you. Q. What are your payment methods and requirements? A. A valid credit card in the renter's name is required when booking as a deposit or making full rental payment.
When you make a reservation on this site you can optionally select whether to make payment on-line, fax, mail or even telephone us your credit card details.
If you select not to tender your credit card details on line preferring to fax or call us with the details, your booking will be deemed ”provisional & pending” and vehicle availability along with price cannot be totally guaranteed and confirmed until we have your credit card details and instructions to hand.
If you tender your credit card details on-line we will repond within 24 hours giving confirmation of acceptance, until such time your booking will be deemed provisional. No money will ever be deducted from your credit card until we have confirmed your booking.
At the time of your vehicle collection, an authorisation is obtained on your credit card based on the estimated value of your selected vehicle Standard Accident Liability.
Additionally you will need to have sufficient credit on your credit card to cover all charges including any balance due for the actual vehicle hire.
Acceptable Charge Cards: American Express / MasterCard / Diners Club / Visa. If paying by American Express or Diners Club a 5 % surcharge will apply.
Q. Is it cheaper to hire a vehicle for longer periods?
A. Yes. Generally the longer period of hire the cheaper the rate becomes and we are always happy to negotiate a special price to suit your individual circumstances. |
