Refunds, No Show and Cancellation Policy
Q. What is your cancellation policy?
A. As a courtesy to fellow customers we ask that you kindly cancel any unneeded reservation as soon as your plans change. The cancellation fees applicable are shown in the graph below. To avoid or minimize charges, we ask that you contact us at the earliest opportunity by calling + 61 36 203 200 or if within Australia toll free1800 067 414 or on-line via the cancellation facility on this site.
Q. If I return the hire vehicle before the expiry of the rental period will I get a refund for the days not used?
A. We regret that no refunds are given for early returns. Your initial hire rate would have been tailored based on your intended hire period; additionally we may have also lost a potential forward booking as your vehicle was still considered to be on hire.
CANCELLATION POLICY
| CARS – GENERAL & COMMERCIALS |
If the hire is cancelled a $25.00 processing fee applies.
No show on day or vehicle returned early Full Rental Charges Apply / No refunds given. |
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| PEOPLE CARRIERS AND BUSES |
If cancelled
15 days+ prior to pick up, a $25.00 processing fee applies.
7-14 days prior to pick up 10% of Rental Charges
1-6 days prior to pick up 20% of Rental Charges
No Show on day or vehicle returned early Full Rental Charges Apply / No refunds given |
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